FAQ

Belmont London

Contact

How can I contact Belmont London?

If you have any questions, our customer support team will be happy to assist you.

📧 Email: help@belmontlondon.com
🕒 Support hours: Monday to Friday

How long does it take to receive a response?

We aim to respond to all enquiries within 24 hours on working days.

Orders & Payment

Which payment methods do you accept?

We accept the following secure payment options:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Maestro

  • Bancontact

All payments are processed securely.

Will I receive an order confirmation?

Yes. Once your order is placed, you will receive an order confirmation email immediately, including:

  • Your order number

  • Order summary

  • Shipping address

Please check your spam or promotions folder if you do not see the email.

I entered the wrong shipping address. Can it be changed?

If your order has not yet been dispatched, we may be able to update the address.

Please contact us as soon as possible at help@belmontlondon.com.
Once an order has been dispatched, address changes are no longer possible.

Shipping

Which countries do you ship to?

We currently ship to:

  • United Kingdom

  • Ireland

  • United States

What are the shipping costs?

We offer free standard shipping on all orders as part of a limited-time promotion.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a Track & Trace link.

Please allow 2–3 business days for tracking updates to appear.

I haven’t received my order. What should I do?

If you haven’t received your order:

  1. Check your tracking link for updates

  2. Review your order confirmation email

If the status is unclear or your order is delayed, please contact us at help@belmontlondon.com and we’ll be happy to assist.

My tracking shows the order was returned. What happens next?

If your order has been returned to the carrier or supplier, please contact us at help@belmontlondon.com.
Our team will investigate and provide a suitable resolution as quickly as possible.

Returns & Exchanges

I’ve changed my mind. Can I return my order?

Yes. You may request a return within 30 days of receiving your order, in accordance with our Returns Policy.

Please note:

  • Items must be unused and in original condition

  • Return shipping costs are the customer’s responsibility

  • Approved returns are issued as store credit

Can I exchange my item?

Yes. Exchanges are available within 30 days of delivery.

  • Return shipping costs are the customer’s responsibility

  • The replacement item will be dispatched once the returned item is received

My item arrived damaged. What should I do?

If your item arrived damaged, please email us within 30 days of delivery with:

  • Your order number

  • Clear photos of the item

📧 Email: help@belmontlondon.com

We will arrange a free replacement as quickly as possible.

I received the wrong item. What should I do?

If you received an incorrect item, please contact us with:

  • Your order number

  • Clear photos of the item received

We will ensure the correct item is sent to you at no additional cost.

I never received my order. What now?

If your order has not arrived and tracking confirms delivery issues, please contact us at help@belmontlondon.com with your order number.
We will investigate and arrange a replacement where appropriate.